Refund policy

Art.9 - Right of withdrawal

In consideration of the nature of the goods sold through the RARO Website, and without prejudice to the regulations laid down by the Consumer Code, pursuant to Legislative Decree No. 206/2005 and subsequent amendments, Art. 59, c.1, letter c) thereof, the Buyer is aware of the exclusion of the right to withdraw for products that are personalized by, merely by way of example and without limitation, appearance, shading, colorings, details, personalization, stamping, engraving, added colorings, colorings, shapes, shaping, types and colors of the stones used, combinations and processing that are carried out on the product at the request of the Buyer and any personalization available on the website.

If the Buyer discovers obvious damage to the packaging of the product delivered, he must immediately inform the carrier and the Company by e-mail at: store@raro.luxury.

If the Buyer discovers any damage to the product due to transport to the delivery address, he must immediately inform the Company, in any case within and no later than 24 hours from receipt of the product, by e-mail and by sending clear images of the damaged face of the product and its entirety, such as to allow an initial but not exhaustive examination by the Company's technicians.

The Buyer will then be required to send the damaged product to the Company at its address - Via Galileo Galilei n.5 - 20124 Milano (MI), Italy - as well as recalled in its original packaging and wrapping, no later than 24 hours from receipt of the product.

In this case, the Company, upon examination and verification of the product by its technicians, of the nature and causes of the damage, reserves the right to recognize the right of withdrawal to the Buyer relating to the customized product.