Terms of service
Art.1 - Premises
These General Conditions of e-commerce sales, applicable to web transactions managed through the website www.raro.luxury (hereinafter referred to as "RARO"), govern the sale of goods promoted in site, inserted and detailed therein by Obsydian Design S.r.l. (hereinafter referred to as "the Company"), with registered office in 20124 - Milan (MI), Via Galileo Galilei n. 5, enrolled at the Chamber of Commerce of Milan-Monza-Brianza-Lodi at n. MI-2063943, Tax code/VAT number 09029920965, fully paid-up share capital €.10.000,00, with the following address of Certified Electronic Mail (PEC): obsydian@pec.it
Art.2 - Definitions
Electronic commerce contract
An Electronic Commerce Contract (hereinafter "Contract") means a contract of sale or service under which the Company, or its intermediary, offers goods or services via a website, or other electronic means, and the Buyer (consumer/purchaser) places an order for such goods or services on such website, or via other electronic means organized by the Company.
For this, as well as for the following two definitions, please refer to EU Regulation 524/2013, which can be found at the following site: EU Regulation 524/2013
link https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32013R0524&qid=1652108005991&from=EN
Contract of sale
Any contract under which the Company transfers, or undertakes to transfer, ownership of goods to the Buyer and the Buyer pays, or undertakes to pay, the price thereof (EU Regulation 524/2013, Art. 4).
Service contract
Any contract, other than a contract of sale, under which the Company provides, or undertakes to provide, a service to the Buyer and the Buyer pays, or undertakes to pay, the price thereof (EU Regulation 524/2013, Art. 4).
Consumer Code
Reference legislation for consumer protection, dictated by Legislative Decree No. 206 of September ,6th 2005, and subsequent amendments (hereinafter, for brevity, the "Consumer Code").
To consult the Legislative Decree in its current version, please refer to the following site: Consumer Code
link (http://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2005-09-06;206!vig=)
Buyer
The expression means the user, natural or legal person, who purchases goods and/or services on the site RARE.
Consumer
This is the user acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (Art. 3, letter a, Consumer Code).
Supplier/Seller
The term Supplier means the natural person or legal entity acting in the exercise of its entrepreneurial, commercial, craft or professional activity, or its intermediary (Article 3, letter c, Consumer Code), for the purposes of these General Conditions referred to as "the Company".
h) Producer
Producer means the manufacturer of the finished good or of a component thereof, as well as the producer of the raw material, and for agricultural, soil and livestock farming, fishing and hunting products, the farmer, breeder, fisherman and hunter respectively (Art. 115, comma 2-bis, Consumer Code).
Compliance with the Contract
All goods in respect of which the following circumstances coexist, where relevant, are in conformity with the contract:
they are fit for the purpose for which goods of the same type are normally used;
conform to the description made and possess the qualities of the goods presented as samples or models;
exhibit qualities and performance which are usual in goods of the same kind and which the Buyer may reasonably expect, considering the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made in this respect by the seller, the manufacturer or his agent or representative, particularly in advertising or on labelling;
iv) are also suitable for the particular use desired by the Buyer and brought to the knowledge of the Supplier at the time of concluding the Contract and that the Supplier himself has accepted, even by concluding facts (Art. 129, comma 2, Consumer Code).
Defective goods
Goods are defective when they do not offer the safety that can legitimately be expected in view of all the circumstances, including:
the manner in which the goods have been put into circulation, their presentation, their obvious characteristics and the instructions and warnings given;
the use for which the goods may reasonably be intended and the conduct which may reasonably be expected in relation thereto;
(ii) the time at which the asset was put into circulation.
A good cannot be considered defective merely because a further refinement of it has been put on the market at any time. A good is defective if it does not offer the safety normally presented by other examples of the same series (Art. 117, Consumer Code).
All Raro products are made in Italy through a controlled production chain that combines advanced electronic components with fine craftsmanship. This Slow Tech model guarantees quality technological products, designed to create value over time.The Original Obsydian Stone brand guarantees the processing of semi-precious materials according to advanced craftsmanship processes carefully refined over time.
The naturalness of the materials, never identical to themselves, makes every Raro product unique and unrepeatable. Some stones have an iridescent effect and produce sensational chromatic variations when the direction of the light changes: for this reason, the colours may differ from the photographic representations and in general they may present visual irregularities linked to the natural and entropic orientation of the minerals within the material, which reflect light unevenly. In the same way, semi-precious materials can present variations of mineralogical composition along the surface, which can therefore give discontinuity or irregularity in some aesthetic aspects.
These characteristics must be considered as a guarantee of the naturalness of the materials rather than imperfections. Appreciating the marvellous variety and the rare inhomogeneities that “the garden of Eden” makes available to us is a fundamental aspect of the Raro philosophy in proposing a Slow Tech model that stands out from the homologation of technological products industrially manufactured.
Art.3 – Contract Object - Sale of online products
Under the Contract, the Company sells and the Buyer purchases, via telematic means, the products offered on the RARO Site.
The products are available on the Site, on the www.raro.luxury web page, which reproduces the online catalogue of goods.
The products are accurately illustrated in the online catalogue and their characteristics and technical specifications are highlighted. They may not perfectly correspond to the actual appearance in terms of image, brightness, colors, reflections and other chromatic characteristics due to the browser, type of monitor or screen of the device used for browsing and viewing.
In case of any discrepancy between the image of the products that can be viewed online and the relevant technical information sheet, which is available on the Site and has been drawn up in writing, the latter shall prevail.
Each product sheet displayed in the online catalogue, containing a description of the functions, features and technical specifications, is drawn up in accordance with the intended use of the individual products displayed.
All products displayed in the online catalogue comply with Italian and European standards and are approved in accordance with European Union Regulations.
We are not liable for any deviations from product standards in non-EU countries and/or lack of product approval in those countries.
Art.4 - Availability of goods
The Company ensures, via computer system, the processing and execution of the order without delay, in accordance with the procedures set out in Art. 5 of these General Terms and Conditions of e-commerce. To this end, the site's electronic catalogue will indicate in real time the goods available and those not available, as well as the expected delivery times, and will confirm the registration of the order as soon as possible, sending to the Buyer specific confirmation by e-mail (so-called Order Receipt).
If an order should, in any case, exceed actual stock availability, or should be unavailable for other reasons, the Company, by e-mail or telephone, shall promptly inform the Buyer of the unavailability of the goods and, if possible, the waiting time to obtain them, asking for a new confirmation of the order according to the different times indicated by the Company.
Art.5 - Conclusion of the contract
The Contract between the Company and the Buyer will be concluded exclusively online, after accessing the e-Shop, if the Buyer intends to make a purchase, he must duly select the desired goods, one at a time, by inserting them in the shopping cart configured by the site and, subsequently, he must follow the instructions indicated therein to formalize the purchase of the products by filling out the account registration form.
Once the desired goods have been selected, the Buyer will be asked to close the shopping cart by forwarding the list of references to the Company. Before forwarding, a form will be displayed to confirm the purchase order for the selected products, indicating the relative prices, taxes and shipping costs, as well as the options given to the Buyer, who will be responsible for identifying the delivery and transport methods and payment channels for the execution of the contract.
By order confirmation, the Buyer undertakes to check and validate, before sending it, his personal data, the goods covered by the Contract, their prices, with any shipping costs and/or additional charges, confirming the chosen payment methods and terms, the delivery address, as well as any other data required.
The order confirmation form informs the Buyer in advance of the time required to execute the Contract, drawing attention to the right of withdrawal, as well as to the other rights reserved by law to the Buyer.
Once the required checks have been carried out, it will be up to the Buyer to select the interactive button - located at the bottom of the web page - by clicking on "Confirm purchase order with simultaneous payment", forwarding the order to the Company.
The online publication of the goods through RARO constitutes a simple invitation to offer so that the Buyer can formulate a purchase proposal; in this sense, the Buyer's order, previously confirmed by the same, constitutes exclusively a contractual proposal, subject to these General Terms and Conditions of e-commerce, which the Buyer declares to know and accept in all its agreements and provisions, none excluded, waiving as of now any exception or dispute of the same.
The order confirmation - duly filled in and checked as per the instructions - will be acknowledged by the Company by means of a receipt sent to the Buyer's e-mail address together with the receipt certifying that payment has been made by the Buyer.
If the prices or other characteristics of the goods illustrated online are found to be incorrect, such as the unavailability of the goods requested, the Company will promptly inform the Buyer, inviting him to correct the order, if still interested, or, after cancelling the previous order, to place a new order according to the procedures that will be promptly communicated.
The Company has the right to accept, or not, the order sent by the Buyer, without the Buyer having any right and/or claim whatsoever, for any reason whatsoever, including compensation, for non-acceptance of the order.
The Contract shall be concluded upon receipt of the receipt.
The amount due will be debited only when the payment procedure is executed; for any further information on payment authorization, the Buyer is invited to consult the indications at the bottom of the site.
Upon receipt of payment for the requested products, the Company will issue the relevant tax document, according to the parameters entered in the form.
The Contract shall not be concluded and shall be of no effect if the procedure set out in this Article is not complied with in a timely manner.
For any errors, misprints or problems in filling in the online forms and, more generally, in carrying out the purchase procedures provided by the Company, the Buyer is invited to contact the following email address without delay: store@raro.luxury.
Art.6 - Payment obligations (Payment of price, taxes and any additional charges)
The Buyer undertakes to pay the price requested for the goods purchased online, according to the times and methods indicated on the RARO Site.
The prices of the goods promoted through the Site, as well as any other charges and/or expenses relating to the invitation to offer, are expressed in Euro.
Prices are inclusive of VAT and all other taxes, shipping costs will be indicated before sending the order confirmation, and punctually specified in the order summary (order receipt).
Payment for the goods/services purchased online will be made according to the method chosen by the
Buyer, from among those expressly permitted by the Company and punctually specified at the bottom of the site.
The use of the aforementioned payment methods does not entail any additional charge for the Buyer, except for any costs incurred by the Company, which are duly notified to the Buyer.
Any refund to the Buyer will be credited by the same method used for payment at the time of purchase, and, in the event of withdrawal, within a maximum of 14 (fourteen) days from when the Company has received formal notice of the withdrawal, in accordance with the procedures better specified in Art. 9 (Right of withdrawal) and Art. 15 (Communications between the Company and the Buyer and complaints).
The Company may, however, postpone reimbursement until receipt of the goods and checks on the same.
All communications relating to payments take place on an encrypted line, which guarantees the storage of such information with a high level of security and in compliance with the applicable data protection legislation.
Art.7 - Delivery of products
The Company shall deliver the goods ordered in accordance with the agreed timetable, in the manner indicated on the website, or, alternatively, chosen by the Buyer, with the exception of delays that are not attributable to the Company due to a fact or cause that under hypothesis of force majeure, factum principis and/or in any case for reasons beyond the Company's reasonable control or attributable to transport.
If the Company is not able to dispatch the goods within the term referred to in the preceding paragraph, it will promptly notify the Buyer by e-mail or telephone, provided that such contact details were provided when registering on the site and placing the order.
Methods, times and costs and any other shipping charges for the Territories served by the Company are accurately indicated at the time of purchase.
Italy: Free shipping, with delivery in 2 working days after order processing.
Europe: Free shipping, with delivery in 3 working days after order processing
Art.8 - Archiving of contractual documents
Pursuant to Art. 12 of Legislative Decree no. 70/2003, as well as Artt. 50-51 of the Consumer Code, the Buyer is hereby informed that every order sent online will be stored and archived in digital and/or paper format at the Company, in accordance with adequate criteria of confidentiality and security and for the time necessary and imposed by current legislation on the storage of information and personal data as per Legislative Decree no. 196/2003 and subsequent amendments and additions.
For any copies or other enquiries in this regard, the Buyer is invited to contact the Company at the following address: store@raro.luxury.
The Buyer is invited to store on his device, in appropriate digital format, both the order receipt and the shipping confirmation sent by the Company, as well as these General Terms and Conditions of e-commerce, printing them in any case.
Art.9 - Right of withdrawal
In consideration of the nature of the goods sold through the RARO Website, and without prejudice to the regulations laid down by the Consumer Code, pursuant to Legislative Decree No. 206/2005 and subsequent amendments, Art. 59, c.1, letter c) thereof, the Buyer is aware of the exclusion of the right to withdraw for products that are personalized by, merely by way of example and without limitation, appearance, shading, colorings, details, personalization, stamping, engraving, added colorings, colorings, shapes, shaping, types and colors of the stones used, combinations and processing that are carried out on the product at the request of the Buyer and any personalization available on the website.
If the Buyer discovers obvious damage to the packaging of the product delivered, he must immediately inform the carrier and the Company by e-mail at: store@raro.luxury.
If the Buyer discovers any damage to the product due to transport to the delivery address, he must immediately inform the Company, in any case within and no later than 24 hours from receipt of the product, by e-mail and by sending clear images of the damaged face of the product and its entirety, such as to allow an initial but not exhaustive examination by the Company's technicians.
The Buyer will then be required to send the damaged product to the Company at its address - Via Galileo Galilei n.5 - 20124 Milano (MI), Italy - as well as recalled in its original packaging and wrapping, no later than 24 hours from receipt of the product.
In this case, the Company, upon examination and verification of the product by its technicians, of the nature and causes of the damage, reserves the right to recognize the right of withdrawal to the Buyer relating to the customized product.
Art.10 - Guarantees
The Buyer is guaranteed that the goods conform to the contract within a period of 2 (two) years from their delivery, unless proven otherwise, any conformity defects that become apparent within 6 (six) months from the date of delivery of the product shall be presumed to have already existed on that date, unless this is incompatible with the nature of the goods or the conformity defect in question.
In the absence of conformity of the products to the contract, the Buyer may request, alternatively and free of charge, the repair or replacement of the goods purchased or a reduction in price or termination of the Contract, unless the request is objectively impossible to satisfy, or is excessively onerous for the Company pursuant to Art. 130, comma 4 of the Consumer Code.
If repair or replacement is impossible or excessively expensive, or if the Company has not repaired or replaced the goods within the agreed terms, or if the replacement or repair previously carried out has caused considerable inconvenience to the Buyer, the latter may request, at his choice, a reduction in the price or termination of the Contract.
The Buyer forfeit all rights relating to the conformity of the goods to the contract if he does not report the alleged lack of conformity to the Company within 2 (two) months from the date of its discovery, which is not required if the Company has expressly recognized the defect or has consciously concealed it, the report must specify the non-conformity found, as well as adequate photographic representation of the product in question, accompanied by a tax document issued by the Company proving the purchase.
The Buyer must send the complaint, and relative requests, alternatively to one of the following addresses: i) Via Galileo Galilei n.5 - 20124 Milano (MI), Italy, for communications by registered letter;
ii) or, by PEC, to the following certified e-mail address: obsydian@pec.it.
Upon receipt of the complaint/request and relative documentation, the Company will assess the non-conformity reported by the Buyer and, after having carried out the preliminary checks of the case, will authorize, or not, the return of the goods by providing the Buyer with a "Return Code", sent by e-mail to the address provided.
The authorization to return the goods does not, however, constitute recognition of the non-conformity, the existence of which will only be ascertained after the goods have been returned.
The product, the return of which has been authorized by the Company, must be returned to the address expressly indicated, together with a copy of the authorization to return the product bearing the "Return code" and using the product's original wrappings and packaging that preserve its integrity and adequately protect it during transport.
If the Company is required to refund, in whole or in part, the Buyer for the price paid, the reimbursement will be made, where possible, by the same means of payment used by the Buyer when purchasing the product.
The goods sold by the Company must be used only and exclusively for the purposes indicated in its technical data sheet and using ordinary diligence.
The Company excludes the validity of the warranty, even in accordance with the provisions of the technical data sheets and instructions for use enclosed with the products sold, in the event of damage and/or malfunction of the products themselves, such as those, purely by way of example and not exhaustively, resulting from natural wear and tear of the product, reduction and/or alteration of the autonomy or capacity of the batteries, impact, improper use, contact with liquids, exposure to intense light and/or heat, depressurization, voltage overload and, in any case, any event resulting from the fault or negligence of the Buyer or a third party, as well as damage to property or animals belonging to the Buyer or a third party that could have been avoided by exercising the ordinary diligence required by the nature of the product purchased and the circumstances of the case.
Art.11 - Non-attributable defaults and unauthorized payments
The Company shall not be liable for any failure to execute or delay in executing the Contract if this is due to inefficiency caused by force majeure, unforeseeable circumstances or in any case not attributable to the Company.
Except for the cases referred to in Art. 1229 of the Italian Civil Code, the Buyer shall not be entitled to any compensation, and shall only be entitled to the full refund of the price and of any accessory charges paid.
The Company - having demonstrated the adoption of all possible precautions based on ordinary diligence, experience, as well as the best science of the moment in terms of security of online transactions - does not assume any liability for any fraudulent, illegal or irregular use of credit cards, cheques or other means of
payment, attributable to fraudulent or negligent conduct of the Buyer with respect to the obligations of custody and timely information to the issuer of the aforementioned means of payment.
Art.12 Non-contractual liability
The Company shall be liable for damage caused by defects in the goods purchased or sold via the RARO Site.
The damaged party may request compensation for damages caused by death or personal injury, or by the destruction or deterioration of something other than the defective product, provided that it is normally intended for or used in accordance with the private use and in that sense used by the damaged party and that by using ordinary diligence it could have avoided, in any case, in accordance with the intended use of the purchased product, as per the technical data sheet on the site and attached to the delivered product.
In the latter hypothesis, pursuant to Art. 123 of the Consumer Code, the damage to something other than the defective goods shall be indemnifiable only to the extent exceeding the sum of €387.00 (threehundredeightyseven/00 Euros).
In any event, it will be up to the injured party to prove both the defect and the damage, as well as the necessary causal link.
The request for damages, drawn up exclusively in writing, shall specify the item that caused the damage, as well as the date and place of purchase; moreover, if the item still exists, it shall be the responsibility of the injured party to offer it for viewing, according to the instructions given by the Company or by third parties indicated by the Company.
If the injured party, despite being aware of the defect of the goods and of the associated dangers, has voluntarily exposed himself to them, in the presence of fault on the part of the injured party, who using ordinary diligence could have avoided the damage suffered, the compensation claimed shall be excluded or reduced in proportion to the gravity of the fault attributable to the victim.
Liability for the consequences of defective products shall be excluded if the defect is attributable to the goods being in conformity with a mandatory legal provision or other binding measure, or if the state of scientific and technical knowledge at the time the goods were put into circulation did not yet permit them to be considered defective; liability shall also be excluded for damage to property, persons or animals resulting from improper use or use not in accordance with the intended purpose of the purchased product.
The Company shall also be held harmless from any liability for damage deriving from imprudent and careless conduct on the part of the Buyer, as well as in cases where the Buyer has failed to exercise ordinary diligence with regard to the storage of the purchased product and its correct use in accordance with the intended purpose of the product itself, even if transferred on loan.
The products sold by the Company must be used only and exclusively for the purposes indicated in the relevant data sheet.
In the event that the Buyer should use the product for different and/or improper purposes, or without ordinary diligence, the Company shall be held harmless from any liability regarding damage to the product, such as, purely by way of example and not limited to, malfunction, failure, combustion, deflagration, breakage and/or malfunction, even relating to individual components, constituent elements and accessories, damage to property, whether or not used with the purchased product, such as smartphones, similar goods and their components and accessories such as, for example, screens, covers, buttons, loudspeakers, microphones, sensors, cables, adapters, power supplies, plugs, jacks and relative sockets, owned by the Buyer or third parties, as well as damage to animals, owned by the Buyer or third parties and damage to persons, which may occur following use other than that for which the product is intended and/or improper use or use without ordinary diligence.
Art.13 - Termination of contract
The punctual payment of the products purchased online, pursuant to Art. 6.1 (Obligations to pay - payment of the price) of these General Terms and Conditions of e-commerce, as well as the payment of any further charges and/or commitments pursuant to Art. 6.3 (Obligations to pay - payment of taxes and ancillary charges), are essential obligations of the Contract.
Unless justified by unforeseeable circumstances or force majeure, non-fulfilment of the aforementioned obligations shall result in the automatic termination of the Contract ex Art. 1456 of the Italian Civil Code, without the need for a court order or further written notice.
Art.14 - Privacy
The Company protects the Buyer's personal data, guaranteeing the full compliance of their processing with the reference legislation and, in particular, with Regulation (EU) 679/2016 as well as with the relevant national regulations (Privacy Code referred to in Legislative Decree No. 196/2003, as most recently amended by Legislative Decree No. 101/2018).
Referring for details to the Privacy Policy and Cookie Policy, it is anticipated that the personal data acquired directly and/or indirectly through the site will be collected and processed in computerized form, and if necessary on paper, with the following main purposes:
register the order;
proceed to the execution of the Contract and related communications;
comply with legal obligations;
to manage business relations in order to better perform the services requested.
The correct and timely communication of the Buyer's personal data, as well as the consent to the processing of such data, are a necessary condition for the punctual execution of the Contract by the Company, which, failing this, cannot process the Buyer's order.
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&qid=1652111605349&from=EN
Privacy Policy
Cookie Policy
Art.15 - Communications between the Company and the Buyer and complaints
For any request, including the exercise of the right of withdrawal referred to in Art.9 above (Right of withdrawal), please refer to the following address: store@raro.luxury.
Official communications addressed to the Company, as well as any complaints by the Buyer, shall only be valid if sent by certified electronic mail to the following address (PEC): obsydian@pec.it.
When registering on the RARO Site, the Buyer shall indicate his residence or domicile, his telephone numbers and his e-mail address, including certified mail, where the Company's communications shall be sent.
Art.16 - Available languages and international access to the Site
The RARO Site is available in Italian, and can also be consulted in English.
These General Terms and Conditions of e-commerce are available in Italian. If they are translated into other languages, the only authentic version shall be that in Italian, which prevails over the others.
With regard to the sole mandatory rights referred to in Art. 18.1, regardless of the authentic language, the interpretation most favorable to the Buyer shall prevail in any case.
Accessible from computers, tablets, smartphones or other devices, wherever located, the site promotes products intended primarily for the European market. Orders from third countries, unless otherwise specified below, will be accepted and processed as agreed. In this case, unless otherwise agreed, delivery will take place to the address specified in the contract. The Company/Manager reserves, in any case, the right to suspend/terminate, with short notice and without any liability and/or penalty, any activity of promotion, marketing, sale, supply of the products through RARO, if obstacles of legal, fiscal, customs nature, or, however, of objective type (and not subjective connected only to the geolocation of the User), preclude the receipt of the order and/or the execution of the Contract with Users resident or domiciled in third Countries.
Art.17 - Applicable law and jurisdiction
Any dispute between the Company and the Buyer relating to the Contract, and its execution, shall be governed by Italian law and administered, unless derogated, by the Judges of the Consumer Court.
The Buyer shall in any case be guaranteed the rights conferred by the mandatory consumer protection regulations in force in the country of residence and/or domicile.
These General Terms and Conditions of e-commerce and the contract concluded with the Professional Buyer are governed by Italian law.
The Court of Milan shall have exclusive jurisdiction over all disputes arising from the validity, effectiveness, interpretation and execution of the General Conditions and the sales contract, as well as from the navigation and use of the Site and the functions made available on it.
For the reference rules concerning the competent court and the law applicable to the Contract, please refer to Art. 66 bis of the Consumer Code, Art. 18 of Regulation (EU) 1215/2012, Art. 6 of Regulation (EU) 593/2008 and Art. 3 and 57 of Law No. 218/1995.
Art.18 - Online out-of-court dispute resolution
18.1 The Buyer is hereby informed that, if the Consumer, pursuant to Regulation (EU) 524/2013 and Legislative Decree No. 130/2015, has the right to refer the resolution of any dispute with the Company concerning the validity, effectiveness, interpretation or execution of this contract, as well as relating to navigation on the Site or, in any case, relating to the functions made available by the Site for the Consumer Buyer, offer and purchase of the products illustrated online to bodies or organizations active in alternative dispute resolution (ADR - Alternative Dispute Resolution), through web-based, simple, fast and inexpensive procedures (ODR - Online Dispute Resolution).
For all information on ODR procedures, please visit the following site: European website on ODR.
(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)
Art.19 - Amendments to the General Terms and Conditions of e-commerce
The Company reserves the right to modify, integrate and/or update the appearance, functionality and structure of the Site, the commercial policies, these General Terms and Conditions of e-commerce at any time in order to offer new products and/or services and/or functions, or to comply with Italian, European and international laws or regulations.
The Buyer shall be subject to the policies and General Terms and Conditions of e-commerce in force at the time of purchase, except for any amendments required by the Law or by the Judicial or competent Authorities. Any amendments, additions and/or updates shall be effective from the date of publication on the Site.
Should any provision of these General Terms and Conditions of e-commerce be deemed and/or declared invalid, void or for any reason ineffective or otherwise unenforceable, this shall not affect the validity and enforceability of the remaining provisions.
These General Conditions of e-commerce sales, applicable to web transactions managed through the website www.raro.luxury (hereinafter referred to as "RARO"), govern the sale of goods promoted in site, inserted and detailed therein by Obsydian Design S.r.l. (hereinafter referred to as "the Company"), with registered office in 20124 - Milan (MI), Via Galileo Galilei n. 5, enrolled at the Chamber of Commerce of Milan-Monza-Brianza-Lodi at n. MI-2063943, Tax code/VAT number 09029920965, fully paid-up share capital €.10.000,00, with the following address of Certified Electronic Mail (PEC): obsydian@pec.it
Art.2 - Definitions
Electronic commerce contract
An Electronic Commerce Contract (hereinafter "Contract") means a contract of sale or service under which the Company, or its intermediary, offers goods or services via a website, or other electronic means, and the Buyer (consumer/purchaser) places an order for such goods or services on such website, or via other electronic means organized by the Company.
For this, as well as for the following two definitions, please refer to EU Regulation 524/2013, which can be found at the following site: EU Regulation 524/2013
link https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32013R0524&qid=1652108005991&from=EN
Contract of sale
Any contract under which the Company transfers, or undertakes to transfer, ownership of goods to the Buyer and the Buyer pays, or undertakes to pay, the price thereof (EU Regulation 524/2013, Art. 4).
Service contract
Any contract, other than a contract of sale, under which the Company provides, or undertakes to provide, a service to the Buyer and the Buyer pays, or undertakes to pay, the price thereof (EU Regulation 524/2013, Art. 4).
Consumer Code
Reference legislation for consumer protection, dictated by Legislative Decree No. 206 of September ,6th 2005, and subsequent amendments (hereinafter, for brevity, the "Consumer Code").
To consult the Legislative Decree in its current version, please refer to the following site: Consumer Code
link (http://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2005-09-06;206!vig=)
Buyer
The expression means the user, natural or legal person, who purchases goods and/or services on the site RARE.
Consumer
This is the user acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (Art. 3, letter a, Consumer Code).
Supplier/Seller
The term Supplier means the natural person or legal entity acting in the exercise of its entrepreneurial, commercial, craft or professional activity, or its intermediary (Article 3, letter c, Consumer Code), for the purposes of these General Conditions referred to as "the Company".
h) Producer
Producer means the manufacturer of the finished good or of a component thereof, as well as the producer of the raw material, and for agricultural, soil and livestock farming, fishing and hunting products, the farmer, breeder, fisherman and hunter respectively (Art. 115, comma 2-bis, Consumer Code).
Compliance with the Contract
All goods in respect of which the following circumstances coexist, where relevant, are in conformity with the contract:
they are fit for the purpose for which goods of the same type are normally used;
conform to the description made and possess the qualities of the goods presented as samples or models;
exhibit qualities and performance which are usual in goods of the same kind and which the Buyer may reasonably expect, considering the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made in this respect by the seller, the manufacturer or his agent or representative, particularly in advertising or on labelling;
iv) are also suitable for the particular use desired by the Buyer and brought to the knowledge of the Supplier at the time of concluding the Contract and that the Supplier himself has accepted, even by concluding facts (Art. 129, comma 2, Consumer Code).
Defective goods
Goods are defective when they do not offer the safety that can legitimately be expected in view of all the circumstances, including:
the manner in which the goods have been put into circulation, their presentation, their obvious characteristics and the instructions and warnings given;
the use for which the goods may reasonably be intended and the conduct which may reasonably be expected in relation thereto;
(ii) the time at which the asset was put into circulation.
A good cannot be considered defective merely because a further refinement of it has been put on the market at any time. A good is defective if it does not offer the safety normally presented by other examples of the same series (Art. 117, Consumer Code).
All Raro products are made in Italy through a controlled production chain that combines advanced electronic components with fine craftsmanship. This Slow Tech model guarantees quality technological products, designed to create value over time.The Original Obsydian Stone brand guarantees the processing of semi-precious materials according to advanced craftsmanship processes carefully refined over time.
The naturalness of the materials, never identical to themselves, makes every Raro product unique and unrepeatable. Some stones have an iridescent effect and produce sensational chromatic variations when the direction of the light changes: for this reason, the colours may differ from the photographic representations and in general they may present visual irregularities linked to the natural and entropic orientation of the minerals within the material, which reflect light unevenly. In the same way, semi-precious materials can present variations of mineralogical composition along the surface, which can therefore give discontinuity or irregularity in some aesthetic aspects.
These characteristics must be considered as a guarantee of the naturalness of the materials rather than imperfections. Appreciating the marvellous variety and the rare inhomogeneities that “the garden of Eden” makes available to us is a fundamental aspect of the Raro philosophy in proposing a Slow Tech model that stands out from the homologation of technological products industrially manufactured.
Art.3 – Contract Object - Sale of online products
Under the Contract, the Company sells and the Buyer purchases, via telematic means, the products offered on the RARO Site.
The products are available on the Site, on the www.raro.luxury web page, which reproduces the online catalogue of goods.
The products are accurately illustrated in the online catalogue and their characteristics and technical specifications are highlighted. They may not perfectly correspond to the actual appearance in terms of image, brightness, colors, reflections and other chromatic characteristics due to the browser, type of monitor or screen of the device used for browsing and viewing.
In case of any discrepancy between the image of the products that can be viewed online and the relevant technical information sheet, which is available on the Site and has been drawn up in writing, the latter shall prevail.
Each product sheet displayed in the online catalogue, containing a description of the functions, features and technical specifications, is drawn up in accordance with the intended use of the individual products displayed.
All products displayed in the online catalogue comply with Italian and European standards and are approved in accordance with European Union Regulations.
We are not liable for any deviations from product standards in non-EU countries and/or lack of product approval in those countries.
Art.4 - Availability of goods
The Company ensures, via computer system, the processing and execution of the order without delay, in accordance with the procedures set out in Art. 5 of these General Terms and Conditions of e-commerce. To this end, the site's electronic catalogue will indicate in real time the goods available and those not available, as well as the expected delivery times, and will confirm the registration of the order as soon as possible, sending to the Buyer specific confirmation by e-mail (so-called Order Receipt).
If an order should, in any case, exceed actual stock availability, or should be unavailable for other reasons, the Company, by e-mail or telephone, shall promptly inform the Buyer of the unavailability of the goods and, if possible, the waiting time to obtain them, asking for a new confirmation of the order according to the different times indicated by the Company.
Art.5 - Conclusion of the contract
The Contract between the Company and the Buyer will be concluded exclusively online, after accessing the e-Shop, if the Buyer intends to make a purchase, he must duly select the desired goods, one at a time, by inserting them in the shopping cart configured by the site and, subsequently, he must follow the instructions indicated therein to formalize the purchase of the products by filling out the account registration form.
Once the desired goods have been selected, the Buyer will be asked to close the shopping cart by forwarding the list of references to the Company. Before forwarding, a form will be displayed to confirm the purchase order for the selected products, indicating the relative prices, taxes and shipping costs, as well as the options given to the Buyer, who will be responsible for identifying the delivery and transport methods and payment channels for the execution of the contract.
By order confirmation, the Buyer undertakes to check and validate, before sending it, his personal data, the goods covered by the Contract, their prices, with any shipping costs and/or additional charges, confirming the chosen payment methods and terms, the delivery address, as well as any other data required.
The order confirmation form informs the Buyer in advance of the time required to execute the Contract, drawing attention to the right of withdrawal, as well as to the other rights reserved by law to the Buyer.
Once the required checks have been carried out, it will be up to the Buyer to select the interactive button - located at the bottom of the web page - by clicking on "Confirm purchase order with simultaneous payment", forwarding the order to the Company.
The online publication of the goods through RARO constitutes a simple invitation to offer so that the Buyer can formulate a purchase proposal; in this sense, the Buyer's order, previously confirmed by the same, constitutes exclusively a contractual proposal, subject to these General Terms and Conditions of e-commerce, which the Buyer declares to know and accept in all its agreements and provisions, none excluded, waiving as of now any exception or dispute of the same.
The order confirmation - duly filled in and checked as per the instructions - will be acknowledged by the Company by means of a receipt sent to the Buyer's e-mail address together with the receipt certifying that payment has been made by the Buyer.
If the prices or other characteristics of the goods illustrated online are found to be incorrect, such as the unavailability of the goods requested, the Company will promptly inform the Buyer, inviting him to correct the order, if still interested, or, after cancelling the previous order, to place a new order according to the procedures that will be promptly communicated.
The Company has the right to accept, or not, the order sent by the Buyer, without the Buyer having any right and/or claim whatsoever, for any reason whatsoever, including compensation, for non-acceptance of the order.
The Contract shall be concluded upon receipt of the receipt.
The amount due will be debited only when the payment procedure is executed; for any further information on payment authorization, the Buyer is invited to consult the indications at the bottom of the site.
Upon receipt of payment for the requested products, the Company will issue the relevant tax document, according to the parameters entered in the form.
The Contract shall not be concluded and shall be of no effect if the procedure set out in this Article is not complied with in a timely manner.
For any errors, misprints or problems in filling in the online forms and, more generally, in carrying out the purchase procedures provided by the Company, the Buyer is invited to contact the following email address without delay: store@raro.luxury.
Art.6 - Payment obligations (Payment of price, taxes and any additional charges)
The Buyer undertakes to pay the price requested for the goods purchased online, according to the times and methods indicated on the RARO Site.
The prices of the goods promoted through the Site, as well as any other charges and/or expenses relating to the invitation to offer, are expressed in Euro.
Prices are inclusive of VAT and all other taxes, shipping costs will be indicated before sending the order confirmation, and punctually specified in the order summary (order receipt).
Payment for the goods/services purchased online will be made according to the method chosen by the
Buyer, from among those expressly permitted by the Company and punctually specified at the bottom of the site.
The use of the aforementioned payment methods does not entail any additional charge for the Buyer, except for any costs incurred by the Company, which are duly notified to the Buyer.
Any refund to the Buyer will be credited by the same method used for payment at the time of purchase, and, in the event of withdrawal, within a maximum of 14 (fourteen) days from when the Company has received formal notice of the withdrawal, in accordance with the procedures better specified in Art. 9 (Right of withdrawal) and Art. 15 (Communications between the Company and the Buyer and complaints).
The Company may, however, postpone reimbursement until receipt of the goods and checks on the same.
All communications relating to payments take place on an encrypted line, which guarantees the storage of such information with a high level of security and in compliance with the applicable data protection legislation.
Art.7 - Delivery of products
The Company shall deliver the goods ordered in accordance with the agreed timetable, in the manner indicated on the website, or, alternatively, chosen by the Buyer, with the exception of delays that are not attributable to the Company due to a fact or cause that under hypothesis of force majeure, factum principis and/or in any case for reasons beyond the Company's reasonable control or attributable to transport.
If the Company is not able to dispatch the goods within the term referred to in the preceding paragraph, it will promptly notify the Buyer by e-mail or telephone, provided that such contact details were provided when registering on the site and placing the order.
Methods, times and costs and any other shipping charges for the Territories served by the Company are accurately indicated at the time of purchase.
Italy: Free shipping, with delivery in 2 working days after order processing.
Europe: Free shipping, with delivery in 3 working days after order processing
Art.8 - Archiving of contractual documents
Pursuant to Art. 12 of Legislative Decree no. 70/2003, as well as Artt. 50-51 of the Consumer Code, the Buyer is hereby informed that every order sent online will be stored and archived in digital and/or paper format at the Company, in accordance with adequate criteria of confidentiality and security and for the time necessary and imposed by current legislation on the storage of information and personal data as per Legislative Decree no. 196/2003 and subsequent amendments and additions.
For any copies or other enquiries in this regard, the Buyer is invited to contact the Company at the following address: store@raro.luxury.
The Buyer is invited to store on his device, in appropriate digital format, both the order receipt and the shipping confirmation sent by the Company, as well as these General Terms and Conditions of e-commerce, printing them in any case.
Art.9 - Right of withdrawal
In consideration of the nature of the goods sold through the RARO Website, and without prejudice to the regulations laid down by the Consumer Code, pursuant to Legislative Decree No. 206/2005 and subsequent amendments, Art. 59, c.1, letter c) thereof, the Buyer is aware of the exclusion of the right to withdraw for products that are personalized by, merely by way of example and without limitation, appearance, shading, colorings, details, personalization, stamping, engraving, added colorings, colorings, shapes, shaping, types and colors of the stones used, combinations and processing that are carried out on the product at the request of the Buyer and any personalization available on the website.
If the Buyer discovers obvious damage to the packaging of the product delivered, he must immediately inform the carrier and the Company by e-mail at: store@raro.luxury.
If the Buyer discovers any damage to the product due to transport to the delivery address, he must immediately inform the Company, in any case within and no later than 24 hours from receipt of the product, by e-mail and by sending clear images of the damaged face of the product and its entirety, such as to allow an initial but not exhaustive examination by the Company's technicians.
The Buyer will then be required to send the damaged product to the Company at its address - Via Galileo Galilei n.5 - 20124 Milano (MI), Italy - as well as recalled in its original packaging and wrapping, no later than 24 hours from receipt of the product.
In this case, the Company, upon examination and verification of the product by its technicians, of the nature and causes of the damage, reserves the right to recognize the right of withdrawal to the Buyer relating to the customized product.
Art.10 - Guarantees
The Buyer is guaranteed that the goods conform to the contract within a period of 2 (two) years from their delivery, unless proven otherwise, any conformity defects that become apparent within 6 (six) months from the date of delivery of the product shall be presumed to have already existed on that date, unless this is incompatible with the nature of the goods or the conformity defect in question.
In the absence of conformity of the products to the contract, the Buyer may request, alternatively and free of charge, the repair or replacement of the goods purchased or a reduction in price or termination of the Contract, unless the request is objectively impossible to satisfy, or is excessively onerous for the Company pursuant to Art. 130, comma 4 of the Consumer Code.
If repair or replacement is impossible or excessively expensive, or if the Company has not repaired or replaced the goods within the agreed terms, or if the replacement or repair previously carried out has caused considerable inconvenience to the Buyer, the latter may request, at his choice, a reduction in the price or termination of the Contract.
The Buyer forfeit all rights relating to the conformity of the goods to the contract if he does not report the alleged lack of conformity to the Company within 2 (two) months from the date of its discovery, which is not required if the Company has expressly recognized the defect or has consciously concealed it, the report must specify the non-conformity found, as well as adequate photographic representation of the product in question, accompanied by a tax document issued by the Company proving the purchase.
The Buyer must send the complaint, and relative requests, alternatively to one of the following addresses: i) Via Galileo Galilei n.5 - 20124 Milano (MI), Italy, for communications by registered letter;
ii) or, by PEC, to the following certified e-mail address: obsydian@pec.it.
Upon receipt of the complaint/request and relative documentation, the Company will assess the non-conformity reported by the Buyer and, after having carried out the preliminary checks of the case, will authorize, or not, the return of the goods by providing the Buyer with a "Return Code", sent by e-mail to the address provided.
The authorization to return the goods does not, however, constitute recognition of the non-conformity, the existence of which will only be ascertained after the goods have been returned.
The product, the return of which has been authorized by the Company, must be returned to the address expressly indicated, together with a copy of the authorization to return the product bearing the "Return code" and using the product's original wrappings and packaging that preserve its integrity and adequately protect it during transport.
If the Company is required to refund, in whole or in part, the Buyer for the price paid, the reimbursement will be made, where possible, by the same means of payment used by the Buyer when purchasing the product.
The goods sold by the Company must be used only and exclusively for the purposes indicated in its technical data sheet and using ordinary diligence.
The Company excludes the validity of the warranty, even in accordance with the provisions of the technical data sheets and instructions for use enclosed with the products sold, in the event of damage and/or malfunction of the products themselves, such as those, purely by way of example and not exhaustively, resulting from natural wear and tear of the product, reduction and/or alteration of the autonomy or capacity of the batteries, impact, improper use, contact with liquids, exposure to intense light and/or heat, depressurization, voltage overload and, in any case, any event resulting from the fault or negligence of the Buyer or a third party, as well as damage to property or animals belonging to the Buyer or a third party that could have been avoided by exercising the ordinary diligence required by the nature of the product purchased and the circumstances of the case.
Art.11 - Non-attributable defaults and unauthorized payments
The Company shall not be liable for any failure to execute or delay in executing the Contract if this is due to inefficiency caused by force majeure, unforeseeable circumstances or in any case not attributable to the Company.
Except for the cases referred to in Art. 1229 of the Italian Civil Code, the Buyer shall not be entitled to any compensation, and shall only be entitled to the full refund of the price and of any accessory charges paid.
The Company - having demonstrated the adoption of all possible precautions based on ordinary diligence, experience, as well as the best science of the moment in terms of security of online transactions - does not assume any liability for any fraudulent, illegal or irregular use of credit cards, cheques or other means of
payment, attributable to fraudulent or negligent conduct of the Buyer with respect to the obligations of custody and timely information to the issuer of the aforementioned means of payment.
Art.12 Non-contractual liability
The Company shall be liable for damage caused by defects in the goods purchased or sold via the RARO Site.
The damaged party may request compensation for damages caused by death or personal injury, or by the destruction or deterioration of something other than the defective product, provided that it is normally intended for or used in accordance with the private use and in that sense used by the damaged party and that by using ordinary diligence it could have avoided, in any case, in accordance with the intended use of the purchased product, as per the technical data sheet on the site and attached to the delivered product.
In the latter hypothesis, pursuant to Art. 123 of the Consumer Code, the damage to something other than the defective goods shall be indemnifiable only to the extent exceeding the sum of €387.00 (threehundredeightyseven/00 Euros).
In any event, it will be up to the injured party to prove both the defect and the damage, as well as the necessary causal link.
The request for damages, drawn up exclusively in writing, shall specify the item that caused the damage, as well as the date and place of purchase; moreover, if the item still exists, it shall be the responsibility of the injured party to offer it for viewing, according to the instructions given by the Company or by third parties indicated by the Company.
If the injured party, despite being aware of the defect of the goods and of the associated dangers, has voluntarily exposed himself to them, in the presence of fault on the part of the injured party, who using ordinary diligence could have avoided the damage suffered, the compensation claimed shall be excluded or reduced in proportion to the gravity of the fault attributable to the victim.
Liability for the consequences of defective products shall be excluded if the defect is attributable to the goods being in conformity with a mandatory legal provision or other binding measure, or if the state of scientific and technical knowledge at the time the goods were put into circulation did not yet permit them to be considered defective; liability shall also be excluded for damage to property, persons or animals resulting from improper use or use not in accordance with the intended purpose of the purchased product.
The Company shall also be held harmless from any liability for damage deriving from imprudent and careless conduct on the part of the Buyer, as well as in cases where the Buyer has failed to exercise ordinary diligence with regard to the storage of the purchased product and its correct use in accordance with the intended purpose of the product itself, even if transferred on loan.
The products sold by the Company must be used only and exclusively for the purposes indicated in the relevant data sheet.
In the event that the Buyer should use the product for different and/or improper purposes, or without ordinary diligence, the Company shall be held harmless from any liability regarding damage to the product, such as, purely by way of example and not limited to, malfunction, failure, combustion, deflagration, breakage and/or malfunction, even relating to individual components, constituent elements and accessories, damage to property, whether or not used with the purchased product, such as smartphones, similar goods and their components and accessories such as, for example, screens, covers, buttons, loudspeakers, microphones, sensors, cables, adapters, power supplies, plugs, jacks and relative sockets, owned by the Buyer or third parties, as well as damage to animals, owned by the Buyer or third parties and damage to persons, which may occur following use other than that for which the product is intended and/or improper use or use without ordinary diligence.
Art.13 - Termination of contract
The punctual payment of the products purchased online, pursuant to Art. 6.1 (Obligations to pay - payment of the price) of these General Terms and Conditions of e-commerce, as well as the payment of any further charges and/or commitments pursuant to Art. 6.3 (Obligations to pay - payment of taxes and ancillary charges), are essential obligations of the Contract.
Unless justified by unforeseeable circumstances or force majeure, non-fulfilment of the aforementioned obligations shall result in the automatic termination of the Contract ex Art. 1456 of the Italian Civil Code, without the need for a court order or further written notice.
Art.14 - Privacy
The Company protects the Buyer's personal data, guaranteeing the full compliance of their processing with the reference legislation and, in particular, with Regulation (EU) 679/2016 as well as with the relevant national regulations (Privacy Code referred to in Legislative Decree No. 196/2003, as most recently amended by Legislative Decree No. 101/2018).
Referring for details to the Privacy Policy and Cookie Policy, it is anticipated that the personal data acquired directly and/or indirectly through the site will be collected and processed in computerized form, and if necessary on paper, with the following main purposes:
register the order;
proceed to the execution of the Contract and related communications;
comply with legal obligations;
to manage business relations in order to better perform the services requested.
The correct and timely communication of the Buyer's personal data, as well as the consent to the processing of such data, are a necessary condition for the punctual execution of the Contract by the Company, which, failing this, cannot process the Buyer's order.
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&qid=1652111605349&from=EN
Privacy Policy
Cookie Policy
Art.15 - Communications between the Company and the Buyer and complaints
For any request, including the exercise of the right of withdrawal referred to in Art.9 above (Right of withdrawal), please refer to the following address: store@raro.luxury.
Official communications addressed to the Company, as well as any complaints by the Buyer, shall only be valid if sent by certified electronic mail to the following address (PEC): obsydian@pec.it.
When registering on the RARO Site, the Buyer shall indicate his residence or domicile, his telephone numbers and his e-mail address, including certified mail, where the Company's communications shall be sent.
Art.16 - Available languages and international access to the Site
The RARO Site is available in Italian, and can also be consulted in English.
These General Terms and Conditions of e-commerce are available in Italian. If they are translated into other languages, the only authentic version shall be that in Italian, which prevails over the others.
With regard to the sole mandatory rights referred to in Art. 18.1, regardless of the authentic language, the interpretation most favorable to the Buyer shall prevail in any case.
Accessible from computers, tablets, smartphones or other devices, wherever located, the site promotes products intended primarily for the European market. Orders from third countries, unless otherwise specified below, will be accepted and processed as agreed. In this case, unless otherwise agreed, delivery will take place to the address specified in the contract. The Company/Manager reserves, in any case, the right to suspend/terminate, with short notice and without any liability and/or penalty, any activity of promotion, marketing, sale, supply of the products through RARO, if obstacles of legal, fiscal, customs nature, or, however, of objective type (and not subjective connected only to the geolocation of the User), preclude the receipt of the order and/or the execution of the Contract with Users resident or domiciled in third Countries.
Art.17 - Applicable law and jurisdiction
Any dispute between the Company and the Buyer relating to the Contract, and its execution, shall be governed by Italian law and administered, unless derogated, by the Judges of the Consumer Court.
The Buyer shall in any case be guaranteed the rights conferred by the mandatory consumer protection regulations in force in the country of residence and/or domicile.
These General Terms and Conditions of e-commerce and the contract concluded with the Professional Buyer are governed by Italian law.
The Court of Milan shall have exclusive jurisdiction over all disputes arising from the validity, effectiveness, interpretation and execution of the General Conditions and the sales contract, as well as from the navigation and use of the Site and the functions made available on it.
For the reference rules concerning the competent court and the law applicable to the Contract, please refer to Art. 66 bis of the Consumer Code, Art. 18 of Regulation (EU) 1215/2012, Art. 6 of Regulation (EU) 593/2008 and Art. 3 and 57 of Law No. 218/1995.
Art.18 - Online out-of-court dispute resolution
18.1 The Buyer is hereby informed that, if the Consumer, pursuant to Regulation (EU) 524/2013 and Legislative Decree No. 130/2015, has the right to refer the resolution of any dispute with the Company concerning the validity, effectiveness, interpretation or execution of this contract, as well as relating to navigation on the Site or, in any case, relating to the functions made available by the Site for the Consumer Buyer, offer and purchase of the products illustrated online to bodies or organizations active in alternative dispute resolution (ADR - Alternative Dispute Resolution), through web-based, simple, fast and inexpensive procedures (ODR - Online Dispute Resolution).
For all information on ODR procedures, please visit the following site: European website on ODR.
(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)
Art.19 - Amendments to the General Terms and Conditions of e-commerce
The Company reserves the right to modify, integrate and/or update the appearance, functionality and structure of the Site, the commercial policies, these General Terms and Conditions of e-commerce at any time in order to offer new products and/or services and/or functions, or to comply with Italian, European and international laws or regulations.
The Buyer shall be subject to the policies and General Terms and Conditions of e-commerce in force at the time of purchase, except for any amendments required by the Law or by the Judicial or competent Authorities. Any amendments, additions and/or updates shall be effective from the date of publication on the Site.
Should any provision of these General Terms and Conditions of e-commerce be deemed and/or declared invalid, void or for any reason ineffective or otherwise unenforceable, this shall not affect the validity and enforceability of the remaining provisions.